From Overextended to Well-Positioned: How Targeted 360-Degree Feedback Strengthens Practices

Monday, August 11th

Successful partners can still face limits on growth when too many decisions, client interactions, and operational matters depend on them. Or when practice groups work in silos that restrict their collective impact.

Targeted 360-degree feedback delivers a clear view of leadership and team dynamics, with actionable insights drawn from confidential, one-on-one conversations — not surveys.

Example: Building the Right Team for a Growing Practice

A partner’s practice is thriving and client demand is high, but the supporting structure hasn’t kept pace. The partner is trusted for their expertise and judgment, so much of the matter management and client communication still flows directly to them.

Feedback from colleagues and team members highlights the pressure points:
– Roles and responsibilities are not clearly defined.
– Associates want to contribute more but lack clarity on where they can step in.
– Too many operational decisions still depend on the partner.

Acting on this kind of feedback might involve introducing a clear delegation framework, setting defined responsibilities for each team member, and establishing a regular communication rhythm that allows work to progress without the partner as the sole decision-maker. Over time, these changes typically lead to a more independent team, smoother workflow, and greater capacity to focus on high-value opportunities.

Example: Strengthening Cross-Office Collaboration

Multi-office practice groups can deliver strong results in each location yet miss opportunities to operate as a unified team. Matters may be staffed locally, specialized expertise underused, and business development efforts not coordinated across offices.

Feedback in these situations points to a familiar set of issues:
– Limited visibility into ongoing matters across locations.
– Lack of a consistent process for involving the best-suited lawyers early.
– Missed opportunities to coordinate on strategic pursuits.

When acted upon, this feedback can lead to improvements such as cross-office staffing protocols, shared tools for tracking strategic opportunities, and designated leads for multi-office matters. These steps strengthen integration, enhance client coverage, and build more connected internal networks.

Why This Works

Our targeted 360-degree feedback reports are designed for high-performance legal environments where precision matters. We don’t rely on online surveys — we conduct confidential, verbal interviews with the people who work most closely with the partner.

This approach:
– Secures candid, detailed input from a representative cross-section of stakeholders.
– Synthesizes the findings into a clear, actionable narrative that identifies both strengths and the most impactful opportunities.
– Delivers feedback directly to the partner, ensuring it is relevant, specific, and immediately usable.

The result is a practical roadmap that strengthens leadership, improves team performance, and enhances the partner’s long-term impact within the firm.

Author

  • Julia Mercier0459

    Julia graduated law school and began her career as a litigator at a large law firm in 2004. Early on in her tenure, she understood that the most successful lawyers were those who felt supported – an insight which would ultimately lead her to reorient her career to training and developing other lawyers.

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